Shopcred
Welcome to our FAQ page! Here you'll find answers to the most common questions about Shopcred. If you can't find what you're looking for, please don't hesitate to contact us.
Registration is simple and takes less than a minute:
No! Shopcred uses a single account system. You can be both a shop owner and a customer using the same account. Simply add your shops if you're a shop owner, and link to other shops if you're a customer.
You only need to provide your mobile number for registration. Additional information like your name and shop details can be added later to complete your profile.
Currently, Shopcred is designed as a mobile application for Android smartphones. You need an Android device with internet connectivity to use the app. We're working on making the service accessible through other platforms in the future.
Shopcred provides comprehensive credit management features:
When a payment is due or overdue, Shopcred automatically sends a polite reminder message to the customer via WhatsApp. Shop owners can customize when reminders are sent and the frequency. Customers receive these reminders on their WhatsApp, making it convenient and non-intrusive.
Yes! Shop owners can add and manage multiple shops from a single Shopcred account. Each shop maintains its own customer list and transaction records, but you can view and manage everything from one place.
Absolutely! Customers can link to multiple shops and view all their credit accounts in one place. This makes it easy to track balances across different shops and manage payments efficiently.
Adding a transaction is quick and easy:
The transaction is recorded instantly, balances are updated automatically, and both parties receive a notification.
For security and transparency, transactions cannot be edited or deleted once recorded. This ensures the integrity of financial records and prevents disputes. If a mistake is made, you can add a correcting transaction with a note explaining the correction.
Yes! You can export your transaction history and reports in various formats (PDF, Excel) for accounting purposes or record-keeping. This feature is available in the app's settings menu.
Yes! Shopcred is completely free to use. We believe every shop owner should have access to professional credit management tools without any cost barriers. There are no hidden fees, subscriptions, or premium tiers.
Our core features will always remain free. We're committed to keeping Shopcred accessible to all shop owners. In the future, we may introduce optional premium features, but the essential credit management functionality will continue to be free.
No! You can record unlimited transactions, add unlimited customers, and manage unlimited shops—all completely free. There are no restrictions on usage.
Your data security is our top priority. We use industry-standard encryption to protect all information during transmission and storage. Your data is stored securely in the cloud with regular backups, and we employ strict access controls to prevent unauthorized access.
Only you and the other party involved in a transaction can view that specific transaction. Shop owners can see transactions with their customers, and customers can see transactions with shops they're linked to. No one else has access to your data.
Your data is safe! Since everything is stored in the cloud, you can simply install Shopcred on a new device, log in with your mobile number, and all your data will be restored. We recommend keeping your phone secure with a lock screen password.
No, we do not sell or share your personal information with third parties for marketing purposes. We only share data with service providers necessary to operate the app (like cloud hosting), and they are bound by strict confidentiality agreements. Read our Privacy Policy for complete details.
You can delete your account at any time from the app settings or by contacting our support team. Please note that account deletion is permanent and cannot be undone. All your data will be permanently removed from our systems.
Shopcred is available for Android devices running Android 5.0 (Lollipop) or higher. The app is optimized for smartphones and tablets of all screen sizes.
You need an internet connection to sync data, send notifications, and access the latest information. However, you can view previously loaded data offline. Once you reconnect to the internet, any changes will sync automatically.
Shopcred uses OTP-based authentication, so there's no password to remember! Simply enter your registered mobile number, and you'll receive an OTP to verify and access your account.
If you're not receiving OTP:
Try these troubleshooting steps:
Open Google Play Store, search for "Shopcred," and tap "Update" if an update is available. We recommend enabling automatic updates for the best experience.
There are two ways to link customers:
You can still add them to your customer list and record transactions. They'll receive an SMS notification inviting them to download Shopcred. Until they join, you can manage their account from your end, and they won't have access to view transactions.
Shopcred maintains a complete, timestamped record of all transactions that both parties can view. If there's a dispute, both parties can review the transaction history together to resolve the issue. The transparency of digital records significantly reduces disputes.
Yes! You can set maximum credit limits for individual customers. When a customer reaches their limit, you'll receive a notification, helping you manage risk and maintain healthy cash flow.
We recommend sending reminders:
Shopcred allows you to customize reminder frequency based on your preferences.
You can migrate customers gradually or all at once, depending on your preference. Many shop owners start by adding their most active customers first, then gradually add others. You can also start using Shopcred for new transactions while maintaining paper records for existing balances temporarily.
No, Shopcred is a record-keeping and management tool. It doesn't process actual payments. All payment settlements must be made directly between shop owners and customers through cash, bank transfer, UPI, or other payment methods.
Yes! Shopcred maintains detailed transaction records that can be exported for accounting and tax purposes. However, we recommend consulting with a tax professional about your specific requirements.
Shopcred provides digital records of transactions, which can serve as evidence in disputes. However, the legal enforceability depends on local laws and regulations. We recommend having clear credit terms agreed upon with customers.
Our complete terms of service are available here. By using Shopcred, you agree to these terms.
We're here to help! If you couldn't find the answer you were looking for, please don't hesitate to reach out to our support team.
Email: jawadtld@gmail.com | Phone: (+91) 9188576011